Vouchers are delivered to the Customer via an e-mail sent to the e-mail address entered in the user’s profile. The Alka Knights Society is not liable for any damages incurred by entering the wrong e-mail address in a user profile, or by the inability to send the voucher due to technical problems on the part of the e-mail service provider.
Together with the voucher, the Customer will also receive a receipt. The Seller shall send this receipt via e-mail only if so requested by the Customer. Otherwise, the Customer shall receive the fiscal receipt at the Seller’s point of sale when exchanging the voucher for a hard copy of the ticket. The Customer is obliged to print the sent voucher or store it in another manner, and to present it to the authorised staff. If the Customer applied certain discounts to their purchase, they are obliged to supply evidence on their right to discount to the authorised staff (e.g. student ID, proof of retirement etc.). The Customer is obliged to keep the voucher in a safe place until they use the service to which the voucher applies.
Tickets cannot be booked without making a purchase. Refunds of purchased tickets are also not possible.
If you have any further questions related to ticket sales or any complaints about our services or any other matter, send your complaint or inquiry in writing via post or e-mail to:
In case of any dispute in relation to the justifiability of the grounds for complaint, or in case the Customer, according to their subjective assessment, holds that they did not receive adequate service, the common business practice is to report this case to one of the competent institutions. The competent official bodies then perform all the necessary investigations in order to determine compliance with the law. In case of any dispute, the competent court is the court in Split.